Understanding what good customer service is as against practicing it

Most people who sell products or services understand customer service, they just do not practice it.

Here are some tips I have shared at some of my seminars:

           Have a good greeting with a smile
•Ensure a visitor likes what he sees
•Offer a guarantee: we will try and satisfy you!
•Do a personal survey: What do people want, how can I give it to them best?
•Be conscious of information
•The power in “thank you” and “sorry”

The objectives of customer service include:

•To enhance company’s reputation

•To improve client satisfaction with company products or services

•To reduce revenue loss through loss of clients

•To reduce client replacement cost

•To reduce revenue loss through loss of opportunities

•To encourage repeat business

Some key phrases that help guide us in customer service:

•The Customer is King

•The Customer is Always Right 

Vision 2018

It reads like a political campaign theme. In a way it is a campaign but its all about you. You ought not to be distracted by the politicians and the economists this year and you should get on with your life. Don't let these politicians who are merely competing for power and scarce resources fool you into following them blindly. If you wish to follow a leader, watch him closely and make sure that the policies and ideas that he propounds profit the people more than his person. If you do your analysis properly and you discover that the policy favors him even more than those he is supposed to represent, then call yourself to order. You might be following the wrong person.

What is important this year is that you have your own vision., Call it vision 2018 if you like! Plan it and implement it according to how it suits you. Make sure that what you are doing is good and that it would benefit some other people as well as you. Vision 2018 should help improve you in more ways than one: Think about your business, your friendships and your community. What can you do to improve any or all of these?

Decide to make some progress this year, don't sit back and let it pass you buy like a fast car. Often times you could be going no where fast and all of a sudden you are in the middle of the year ant its no longer so new. Vision 2018 requires not just planning but a lot of action. You can start by writing something down. Documents open your eyes to things you might have overlooked like costs, people you might need to help you, material resources, skills and expertise etc.

Writing it down and planning your way forward is one thing, putting it into action is another. After you have spent time doodling with your plans ask yourself the all important question. What do I have to do to start? Once the answer comes to you, just do it! Don't hold back. Remember forward is the direction. Keep moving forward in your planning and the chances are you will get closer to your target as the time passes. Vision 2018 might have started with a picture in your mind and a document in your hand, if you are tenacious enough it could end up being a dream come true, right before your very eyes!